The short version.
Plain language, no dark patterns and no sale of your location. This page explains what GhostRun collects, why, how long it keeps it, and what you can ask us to change.
Who we are
GhostRun is a real-world chase game. Every room sets its own circular play area where the host is standing, so a hunt can happen wherever players are allowed to be. In this note, “GhostRun”, “we” and “us” mean the team running the game and this website. “You” means a player, waitlist member or visitor.
The website and the Android app are the two product surfaces a player ever sees. The tools our own team uses to answer tickets are separate, deny-by-default, and never exposed to players.
What we collect
- Account information: your Google account identity (subject and verified email), display name, username, date of birth for age gating, city and onboarding consents.
- Gameplay information: rooms you join, roles assigned, matches, captures, rescues, ability use, results, XP and notifications.
- Location during a live match: precise location samples used to run the game and safety boundary checks.
- Support and waitlist information: the email and message you give us in the support or waitlist forms on this site.
- Technical information: basic request logs needed to keep the service working and secure. We do not run advertising trackers on this site.
Location, specifically
Precise location is collected only while a match is live. It is used for the map, signal freshness and accuracy, capture proximity, boundary warnings, rescue and safety. Other players never receive a live pin; they receive a delayed, approximate signal that is deliberately noisy.
We do not sell location data, use it for advertising, or show player location history in staff tools. Raw samples are retained for 30 days and then deleted. Aggregated match outcomes and results do not contain a raw location trail.
What we don’t do
- We do not sell your personal data.
- We do not run third-party advertising or cross-site tracking pixels on this site.
- We do not use dark patterns, loot boxes or paid advantages that change the game.
- Players sign in with a Google account and never need a phone number. GhostRun does not offer player passwords at all — there is no local email and password account to steal.
- We do not claim a production integration that is not connected. Where a feature is not live, the interface says so.
Retention
Account and gameplay records are kept while your account exists and for a reasonable period afterwards for safety, dispute and audit purposes. Raw location samples are deleted after 30 days. Support tickets are kept until the issue is resolved and for a short audit window after that. Waitlist entries are kept until you ask to be removed or the list is closed.
Your controls
- Exit a match: the safety exit is always available and does not need an explanation.
- Location permission: controlled by your Android system settings. The game cannot run without it during a match.
- Access, correction and deletion: write to the field desk and ask. We may need to verify the account before acting.
- Waitlist removal: use the support form and ask to be removed.
- Reports and moderation: a human reviews reports. You can report a concern without exposing your location history to other players.
Terms of play — summary
By joining a hunt you agree to follow the safety charter, the host’s safety brief and the rules of the ground you are playing on. You must be 16 or older and complete the app’s onboarding truthfully. You must not harass other players, use the game to enter roads, buildings, water or restricted areas, or attempt to break the app or another player’s account.
A place in a hunt is personal. Do not sell or transfer it. GhostRun may pause or end a match for weather, safety, an area closure or technical failure. If a hunt is cancelled before it starts, we will tell you what happens next through the contact you gave us. Nothing on this website is a promise of a live hunt date; dates are shared through the waitlist and the app.
This is a plain-language summary, not a substitute for a full legal agreement. If you need the formal terms for a specific use, ask us before relying on this page.
Contact
Use the support form and choose “Privacy”. That creates a real ticket in the field desk. For an emergency, call 112 and tell the host — do not wait for a web reply.